NEW
Anker PowerWave 10W Stand
Free shipping, arrives by Thu, Jun 2 to Sacramento
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Description
Qi-certified wireless charging stand with case-friendly design
Additional information
At Nova Ecommerce Marketplace, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our policy carefully to understand the return and refund process.
1. Return Eligibility
To be eligible for a return, please ensure that:
The item must be returned within 7 days of delivery.
The item must be unused, in the same condition that you received it, and in its original packaging.
You must have the receipt or proof of purchase.
2. Category-Specific Rules
Due to the nature of our diverse marketplace, some exceptions apply:
Gadgets & Electronics: Must have all original accessories, manuals, and intact warranty seals.
Home & Interior Decor: Must be free of any marks, scratches, or signs of assembly/use.
Groceries & Perishables: Due to health and safety reasons, fresh groceries and perishable items cannot be returned unless they arrive damaged or expired.
Stationery: Items must be in their original sealed packaging.
3. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at novaecommerce@gmail.com with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost to you.
4. Refund Process
Once we receive your item, we will inspect it and notify you of the status of your refund. If approved:
The refund will be processed to your original method of payment (or Bank Transfer/EasyPaisa/JazzCash as agreed).
You will receive the credit within 5-7 working days, depending on your bank's policies.
5. Shipping Costs for Returns
If the return is due to a mistake on our part (wrong or damaged item), Nova Ecommerce will cover the shipping costs.
For change-of-mind returns, the customer will be responsible for paying the return shipping costs. Shipping costs are non-refundable.
6. Contact Us
For any questions related to refunds and returns, please reach out to our support team:
Address: Flat No. 1, Plot No. 15, 1st Floor, Panorama Center, G-11 Markaz, Islamabad, Pakistan.
Phone: +92 3115196690
Email: novaecommerce@gmail.com
We are a multi-category marketplace. You can find everything from the latest Smart Gadgets and Stationery to Premium Interior Decor and Fresh Daily Groceries. We aim to be your one-stop shop for all lifestyle and household needs.
For major cities like Islamabad, Lahore, and Karachi, we typically deliver within 2 to 4 working days. For other regions, it may take 5 to 7 working days.
To make shopping convenient, we offer multiple payment methods including Cash on Delivery (COD), Bank Transfers, and popular mobile wallets like EasyPaisa and JazzCash. All transactions are processed through secure gateways.
Yes, we have a 7-day Return & Refund Policy. If the item is unused and in its original packaging, you can initiate a return. Please note that perishable items like groceries are only returnable if they arrive damaged or expired.
Your security is our priority. Nova Ecommerce uses advanced SSL encryption to protect your data. We do not store your credit/debit card details, and all mobile wallet transactions (EasyPaisa/JazzCash) are handled through secure, verified gateways.
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